Danielle has 15 years of experience launching, growing, and supporting brand and marketplace communities.
SELECT WORK & CONSULTING EXPERIENCE
Senior Manager, Community → Lyft, SF & NYC, 2019-2020
Community & Comms Operations → Airbnb, SF & NYC, 2018-2019
CX and Community Consulting → Various, NYC, 2015-2018
Customer Service & Social Good Manager → BarkBox, NYC, 2012-2015
Education & Community Manager → Etsy, NYC, 2006–2012
FEATURED PROGRAMS & PROJECTS
Etsy's 12th employee. Grew, educated, and supported the Etsy community which grew from a few thousand members to a few million over five years.
Senior manager, Driver Community
In this role running Lyft’s main community program, I ensured drivers’ voices were heard and their needs were advocated across the company.
Strategist and Program Manager
As the program manager for Airbnb Experiences events, I over saw the launch of a new events strategy of 100 events in 2019, with a main focus on 12 major summits.
Community and Comms Operations
Created a new strategy and managed the launch of a new onboarding campaign for Airbnb Experiences Hosts. Also managed host communication strategy and operations.
Product and Program Manager
While running BarkBox’s Customer Service and Social Good teams, I also managed the build and launch of two apps: BarkBuddy and BarkGood.